About Veridapt

Veridapt is a global leader in energy monitoring and asset optimisation solutions. We support customers worldwide through innovative technology, strong engineering capability, and a commitment to continuous improvement and customer excellence.

Our solutions are deployed across tier 1 mining, rail, transport and industrial sectors globally — helping customers optimise assets, improve safety and drive operational efficiency.

The Opportunity

We are seeking a technically diverse, proactive and customer-centric Support Engineer to join our Customer Success team in Chatswood. This role requires someone with a strong technical background who has a customer centric approach to their work to ensure our customers achieve maximum value from our solutions.

This role sits at the intersection of hardware, software and cloud systems. You’ll work closely with customers, partners, field teams and internal stakeholders to diagnose, troubleshoot and resolve technical issues — ensuring our system delivers maximum value for our customers.

If you enjoy problem solving and becoming the go to technical expert for a wide variety of global tier 1 customers and challenges — this is the role for you.

What You’ll Be Doing

• Advanced troubleshooting of software, hardware, instrumentation and system-level solutions

• Calibration and configuration of field instrumentation

• Supporting on-site technicians and technical partners

• Performing firmware upgrades and patching (Veridapt & third-party hardware)

• Deploying and upgrading Veridapt applications

• Troubleshooting cloud connectivity, data sync and networking issues

• Managing customer concerns and resolving technical support issues

• Managing escalations and critical issues

• Supporting staged rollouts, rollback validation and regression testing

• Applying structured change management processes

• Identifying and logging product improvement ideas

• Supporting the product team with testing and proof of concepts

• Identifying customer growth or upsell opportunities

• Creating technical documentation, processes & guides

• Delivering training to end users and technical partners

• Contributing to our internal knowledge base

• Analysing data and performing root cause analysis

About You

You have diverse technical knowledge, commercially aware and take a customer centric approach to all of your work.

We’d love to see:

• Degree in Systems, Electrical, Electronic or Mechatronic Engineering
  or Cert IV+ in IT, Computer Science, Networking or equivalent

• Experience in customer-facing or field-based roles (highly regarded)

• Strong troubleshooting mindset and attention to detail

• Clear communication skills (written and verbal)

• Experience with process control & instrumentation (flow meters, tank level gauges, RTDs etc.)

• Strong networking fundamentals

• Exposure to Linux and scripting

• Exposure to mining, rail or other heavy industries (desirable)

• Experience using ticketing systems and tools

Fresh graduates with relevant technical exposure are encouraged to apply.

Working at VERIDAPT

Our benefits for employees include:

• Hybrid working with laptop supplied

• $299 annual wellbeing allowance

• 2 additional days of leave – VERI GOOD Days to support charity work or your own wellbeing / mental health

• Additional 2–4 weeks of paid parental leave on top of legislated parental leave

• Free professional Employee Assistance Program for mental health support

• $3,000 employee referral bonus

• Inclusive Fun Club organising regular activities and events

• Virtual and in-office training and development opportunities

If you’re ready to take ownership, solve complex technical challenges and support cutting-edge energy monitoring systems — we’d love to hear from you.

Apply now.