About Veridapt

Veridapt is a global leader in energy monitoring and asset optimisation solutions. We support customers worldwide through innovative technology, strong engineering capability, and a commitment to continuous improvement and customer excellence.

Our solutions are deployed across tier 1 mining, rail, transport and industrial sectors globally — helping customers optimise assets, improve safety and drive operational efficiency.

The Opportunity

We are seeking a technically diverse, proactive and customer-centric Customer Success Engineer to join our CX team. This is a role that combines relationship management, technical expertise, and coordination of resources to ensure our customers are getting maximum value from our solutions.

You will act as the customer’s primary point of contact and partner with cross-functional teams internally and externally to deliver desired outcomes that support both customer objectives and our growth.

What You’ll Be Doing

Technical Account Management

• Manage a portfolio of assigned customers to build trusted relationships, understand their business goals, and ensure successful product adoption and value realisation.

• Proactively monitor customer health using metrics, usage data, and regular check-ins; identify risks and opportunities and implement additional features and functionality.

• Collaborate with internal and external stakeholders to solve problems, coordinate resources and achieve desired customer outcomes (including attending site if required).

• Onboard new customers with structured onboarding plans and clear communication to accelerate time-to-value.

🔧 Technical Support & Troubleshooting

• Troubleshooting of software, hardware and system-level solutions

• Diagnosing cloud connectivity, data sync and networking issues

• Performing root cause analysis

• Supporting on-site technicians and technical partners

• Managing incidents and resolving technical support issues

• Managing escalations appropriately via Jira and internal processes

🚀 System Deployment & Upgrades

• Managing deployments and value add upgrades of Veridapt applications

• Supporting staged rollouts, rollback validation and user acceptance testing

• Applying structured change management processes

💡 Continuous Improvement

• Identifying and logging product improvement ideas

• Supporting the product team with testing and proof of concepts

• Contributing to retrospectives and process improvements

• Identifying customer growth or upsell opportunities

📚 Knowledge Sharing

• Creating technical documentation and support guides

• Delivering training to end users and technical partners

• Contributing to our internal knowledge base

About you

You have diverse technical knowledge, commercially aware and genuinely customer centric.

We’d love to see:

• You have a technical background - field service experience, Degree in Systems, Electrical, Electronic or Mechatronic Engineering or Cert IV+ in IT, Computer Science, Networking or equivalent

• Strong interpersonal and communication skills (written and spoken English) with the ability to present to both technical and non-technical audiences.

• Proven ability to manage multiple customer accounts (including tier one), prioritise tasks, and deliver outcomes in a fast-paced environment.

• Comfortable working with cross-functional and international teams to coordinate delivery and support.

• Analytical mindset with experience using customer health metrics, usage data, and reporting tools to drive decisions.

• Technical aptitude and the ability to learn and explain Veridapt products; understanding of either energy monitoring, instrumentation, control systems or IoT.

• Experience delivering training, producing clear documentation, and running customer workshops or customer reviews.

• Customer-focused approach with strong problem-solving and negotiation skills.

• Experience bringing stakeholders together to solve problems, coordinate resources and achieve desired customer outcomes.

• Valid driver’s license desirable.

*Please note some travel would be required to customer sites in WA, including regional mining towns. Approx a week every 6 months or so.

Working at VERIDAPT:

Our benefits for employees include:

• Hybrid working with laptop supplied

• A $299 annual wellbeing allowance

• 2 additional days of leave - VERI GOOD Days to do something good for charity or your own wellbeing/mental health

• Additional 2-4 weeks of paid parental leave to support parents on top of legislated parental leave

• Free professional employee assistance resource for mental health

• $3000 employee referral payment

• Inclusive fun club that organises activities and events

• Virtual and in-office training and development

If this sounds like the next step for you APPLY NOW!

IMPORTANT you need to have full working rights or a valid visa to work in Australia to be eligible for this role. Sponsorship is NOT available for this position.